We are Hiring!

Catholic Charities of Chemung/Schuyler is growing and seeking a Quality Management and Compliance Officer to join our Team.

Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people’s lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.

Don’t miss out on being a part of something special!

Position Title:  Quality Management and Compliance Officer

Salary: $26.45-29.00/hour depending on education and experience.

Schedule: Full-time

Who are we looking for?

• Someone who is passionate about making a positive impact in the community.
• Someone who values partnership and works well both individually and as a part of a team.
• Someone who is empathetic, ethical, and goal orientated.
• Someone who is a great communicator and has exemplary attention to detail.

Primary Functions:

The Quality Management and Regional Compliance Officer (QMRCO) serves as the Regional Compliance Officer to provide development, oversight and monitoring of the Compliance Program and each Quality Assurance process. The QMCRO ensures service delivery compliant with applicable rules and regulations, inclusive of policies and procedures. The QMRCO Reports directly to the Executive Director and has a direct reporting line to the Chief Compliance Officer. The QMRCO also has direct lines of communication to the Catholic Charities Diocesan Director and to the Regional Board of Directors.

Specific Duties:

• Acts as an advocate for and oversees the compliance program on an agency level.
• Is obligated to serve the best interests of the Catholic Charities, its clients, and employees.
• Directs, implements and maintains Compliance workplan.
• Disseminate comprehensive resources, education, and training programs to support compliance and operational policies and procedures.
• Coordinates oversees onboarding process for all agency new staff in accordance with operational guidelines and regulatory requirements.
• Communicate and distribute compliance policies and procedures to providers and department personnel.
• Provide training in compliance, as well as focused risk areas to all affected individuals, including annual regional board training; new board training within 30 days of appointment.
• Obtain and maintain annual Conflict of Interest statements for all regional Board of Directors members and Executive Director.
• Participate in all Corporate Compliance Committee meetings and activities, including the annual Compliance Week and CCDR virtual Safety Committee.
• Report compliance activities to their regional Board of Directors as scheduled by the regional Executive Director, at least annually and as needed.
• Refer issues to and collaborate with the Chief Compliance Officer, as necessary.
• Respond to issues raised by staff, departments, and the hotline, conducting investigations and reporting as appropriate. Retrieve concerns/complaints forms from various sites on routine basis.
• Identify and address corresponding agency risk areas and conduct an annual agency Risk Assessment.
• Design and implementation of area-specific internal auditing and monitoring protocols (manual and/or electronic). Ensure on-going audits of all records are compliant with Federal, State and local agencies. Reports written findings of periodic reviews, and notes patterns/trends and recommendations/plans of corrective action to the Executive Director and the appropriate agency director.
• In collaboration with the QA Specialist, assist with conducting, scheduling and record maintenance of agency auditing processes, including but not limited to program audits and external monitoring visits.
• Create and work from a regional specific Annual Compliance Work Plan.
• Present regional Work Plans to the Corporate Compliance Committee.
• Support a proactive approach toward investigation and resolving potential compliance issues.
• Independently investigate and act on matters related to compliance, including the flexibility to design and coordinate internal investigations (in response to reported problems or suspected violations) and any corrective action with all departments, providers and sub providers, agents and if appropriate independent contractors.
• Ensure adherence to US Department of Labor Occupational Safety and Health Administrations (OSHA) standards by evaluating monthly OSHA checklist and responsible for implementation of OSHA specific tasks.
• Conduct quarterly grant audits in collaboration with agency department directors and finance department.
• Responsible for the implementation/revision of policy and procedure, and quarterly updates related to the agency’s Emergency Preparedness Plan, General Safety Manual, Exposure Control Plan, Safety Data Sheets (SDS) and agency HERO Act.
• Responsible for the oversight of agency self-disclosure process and participates with NYS Office of Medicaid Inspector General (OMIG) and participates in and acts as a resource for external audits as needed, including OMIG audits.
• Preparation and dissemination of client Protected Health information (PHI) requests within the legal timeframe.
• Aids and acts as a resource to ensure quality program operations.
• Promote awareness and conformance of all regulations and standards as they apply to the programs within the agency and provide interpretive guidelines as necessary.
• Assists in tracking MOU/BAA expiration dates and renewals, meeting with agency’s Operations Manager quarterly.
• Ensure that all independent contractors (vendors, billing services) are aware of the requirements of the CCDR Compliance Plan.
• Acts as manager of and maintains NYS Office of Mental Health applications: SMS: Security Management System; MHPD – Mental Health Provider Directory; CAIRS – Child and Adult Integrated Reporting System; PSYCKES – Psychiatric Services and Clinical Knowledge Enhancement System. Assisting staff with access and termination of access. NIMRS – New Incident Management Reporting System: Assisting Quality Assurance Specialist with incident maintenance and serves as back-up for daily incident checking.
• Maintains the integrity and storage of current and discharged files following agency document retention policy.
• Conducts, documents, and tracks site inspections collaborating with the Property Department.
• Represents agency on various external committees, including Your Health Partners of the Finger Lakes Compliance Committee; Association for Community Living (ACL) monthly meetings/yearly conference.
• Serve as the Agency Privacy Officer, and act as a resourceful leader regarding HIPAA compliance.
• Develop, implement and updates as necessary agency policies and procedures specific to Corporate
• Compliance, HIPAA privacy, Incident Reporting and other policies as needed.
• Assists in agency policy creation, revision and maintenance in a centralized platform and updating program manuals with revised policies. (electronic and hard copy)
• Generate and maintain reports to the Executive Director as needed.
• Report on a regular basis to the governing body through reports to the Executive Director, and report any issues with Corporate Compliance, HIPAA, or Privacy.
• Participates as a member of the management team and attends agency committee meetings as assigned in addition to special projects as requested.
• Attends training seminars, workshops, and other educational activities to keep abreast of new developments and changes related to the billing/reimbursement process.
• Other duties as assigned.

Interim Appointment

Whenever it becomes necessary to create an interim appointment for the Regional Compliance Officer due to separation, leave of absence or otherwise, the Senior Executive at the CCDR Division level, in consultation with the CCDR Chief Compliance Officer, will appoint an interim Chief Regional Compliance Officer.

ADDITIONAL REQUIREMENTS:

• Possess excellent verbal and written communication skills.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered, and insured vehicle.
• Demonstrate commitment to Agency Mission Statement.
• Working knowledge of community resources and funding systems external to the agency.
• Background checks may be required per program regulations.
• Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.

QUALIFICATIONS:

• Bachelor’s degree in social work, Psychology, Nursing or related field.
• Three years’ experience in human service management with proven skills in program administration compliance and/or quality assurance plans.
• A combination of education and experience may be substituted at the discretion of the Executive Director.

What you will get:

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

• Salary: $26.45-29.00/hour depending on education and experience.
• Full-time, M-F
• Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1^st Anniversary.
• Holidays: 12 paid holidays
• NY State Paid Sick Leave
• Agency Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group and Term Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurances
  • Hospital
  • Accident
  • Auto
  • Pet
  • Specified Disease
• Flexible Spending Account
• Legal Plan
• Identity Plan
• Employee Assistance Program
• 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
• My Better Benefits – provides discounts and savings on thousands of products and services.
• Our hiring process and timeline:
  • Applications will be reviewed regularly until the position is filled.
  • Phone screenings will be conducted with qualified candidates.
  • In-person one-hour interviews will be conducted with candidates who advance after the phone screening
  • In-person interviews are typically with 2-4 Interviewers

  Selected candidate(s) to start ASAP.

  ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

We are Hiring!

Catholic Charities of Chemung/Schuyler is growing and seeking a Volunteer & Outreach Coordinator to join our team!

Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people’s lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.

Don’t miss out on being a part of something special!

Position Title:  Volunteer & Outreach Coordinator

Salary: $22.00-24.00/hour depending on education and experience.

Schedule: Full-time, 37.5 hours per week.

Who are we looking for?

• Someone who is passionate about making a positive impact in the community.
• Someone who values partnership and works well both individually and as a part of a team.
• Someone who is empathetic, ethical, and goal orientated.
• Someone who is a great communicator and has exemplary attention to detail.

Primary Functions:

The Volunteer and Community Outreach (VCO) Coordinator is the liaison for Catholic Charities Chemung Schuyler (CCCS) agency-wide community involvement, which includes all aspects of volunteer management and, with the Marketing and Development Director, creates policies and procedures relating to volunteers. The VCO Coordinator is the point-person for all in-kind donations, including Bags of HOPE, and other donations throughout the year. The VCO Coordinator is also the key staff for third-party agency-wide community events.

Specific Duties:

• Manages and serves as primary liaison for all volunteer efforts at CCCS. This includes recruiting volunteers, onboarding, and managing the volunteer training. Additional responsibilities include providing reports to program directors and creating a volunteer recognition plan. Manages groups of volunteers for special events throughout the year. Creates volunteer schedules that may include staff, agency board members and members of the community.
• Coordinates outreach and tabling events for the agency. Works to establish a team of staff and volunteers that are available for outreach events. Works with the Marketing and Development Director to distribute appropriate agency information at each event.
• Writes policies and procedures, waivers, and handbook for the volunteer program.
• Manages all in-kind donations for special events, assuring all donations are appropriate. Submits lists of donations for entry into the Raiser’s Edge donor database system and acknowledgement.
• Possesses knowledge of Raiser’s Edge to provide back-up support for Raisers Edge data entry as needed.
• Manages all activities for the holiday adoption program including coordinating requests with case managers, and receipt and distribution of gifts. Collaborates with Marketing and Development Director for gift solicitation promotion. Completes all follow-up activities including donor acknowledgements, and program data analysis and reporting.
• Facilitates all aspects of third-party events, community collection drives, Bags of HOPE, and community-driven third-party fundraisers.
• Provides support to CCCS special and signature events – during preparation, at the events, and post event tasks.
• As appropriate, provides support to the Development team with various tasks such as proofreading materials, brainstorming fundraising strategies, content writing for grants and proposals, and other tasks as asked by supervisor(s).
• Collaborates with Marketing and Development Director on basic social media posts regarding volunteering, in-kind donations, and general community involvement opportunities.
• Participates in relevant agency meetings and/or training.
• Actively pursues the development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
• Other duties as assigned.

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all-inclusive. Employees must follow appropriate supervisory direction and perform other related duties as required.

QUALIFICATIONS:

• Bachelor’s Degree in a related field preferred or High School diploma and a minimum of four years’ experience in a related position. Working knowledge of office equipment, personal computers, Windows, Microsoft Office, including Word, Excel, PowerPoint. A combination of education and experience may be substituted at the discretion of the Executive Director.
• Proficiency with Microsoft Office Suite, team player, strong attention to detail, ability to meet deadlines.
• Experience with Raiser’s Edge or fund development or other nonprofit software; marketing experience in a non-profit setting strongly preferred. An equivalent combination of education and experience will be considered.

ADDITIONAL REQUIREMENTS:

• Ability to work hours outside of regular office hours at events.
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Possess excellent verbal and written communication skills.
• Ability to prioritize assignments, plan, and complete work projects with minimal direction.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered and insured vehicle.
• Ability to demonstrate behaviors and attitudes that support the agency’s mission, philosophy, and policies.
• Working knowledge of community partners, resources and funding systems external to the agency.
• Background checks may be required per program regulations.
• Compliance: adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.

Ability to meet the following physical requirements with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.
• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to 10 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write and interpret written documents.

What you will get:

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

• Salary: $22.00-24.00/hour depending on education and experience.
• Full-time M-F, 37.8 hours per week.
• Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1^st Anniversary.
• Holidays: 12 paid holidays
• NY State Paid Sick Leave
• Agency Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group and Term Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurances
  • o Hospital
  • o Accident
  • o Auto
  • o Pet
  • o Specified Disease
• Flexible Spending Account
• Legal Plan
• Identity Plan
• Employee Assistance Program
• 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
• My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

• Applications will be reviewed regularly until the position is filled.
• Phone screenings will be conducted with qualified candidates.
• In-person one-hour interviews will be conducted with candidates who advance after the phone screening
• In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

We are Hiring!

Catholic Charities of Chemung/Schuyler is growing and seeking a Shelter Coordinator to join our team!

Catholic Charities’ mission is to support all people in need and advocate for social justice and human dignity in partnership with the Diocese of Rochester and the greater community. We envision a just and compassionate community rooted in love and the dignity of all people. Our objectives are to address the needs of the community’s most vulnerable people and to challenge conditions causing poverty and despair.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people’s lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.

Don’t miss out on being a part of something special!

Position Title:  Shelter Coordinator

Salary: $24.00-26.00/hour depending on education and experience.

Schedule: Full-time, 37.5 hours per week.

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

Primary Functions:

The Shelter Coordinator is responsible for assisting the Shelter Manager in the management, operations, and compliance regulations at the Catholic Charities Emergency Homeless Shelter. This includes the direct supervision and management of the homeless intake support specialists, kitchen staff, contracted maintenance staff, and contracted security staff.

Specific Duties:

• Assist the Shelter Manager in submitting a weekly efforts/activity report to the Emergency Services Director, identifying shelter activities, issues, concerns, positive and negative outcomes.
• Maintain open and transparent communication with the Shelter Manager.
• Direct supervision and management of Homeless Intake Support Specialists
• Scheduling of Homeless Intake Support Specialists to ensure proper coverage to meet the needs of the shelter.
• Notify the Shelter Manager immediately in the event of a resident incident.
• Supervise, direct, train, and evaluate the kitchen staff, contracted maintenance, and contracted security staff.
• Mentor new staff to all operations and compliance regulations, agency and program policy and procedures, and program goals and objectives.
• Facilitate the onboarding of new staff/evaluations in accordance with agency policies that support program staffing.
• Prepare reports as requested by the Shelter Manager for review.
• Participate in rotating on-call schedule and provide emergency coverage of uncovered shifts when required.
• Ensure that the development and implementation of intakes, incident reporting, shift notes, and documentation in AWARDS is accurately completed on a daily basis.
• Monitor participant file documentation to ensure compliance with state, county, and local agency policy, procedure, or business practices, verifying file audits since the last review, at case transfer, and at discharge.
• Oversee live documentation in the AWARDS daily log, ensuring client information is identified to expedite visits. Review the updates to the daily log and Temporary Housing Assistance (THA) every morning, ensuring DSS has accurate information.
• Prepare and facilitate all activities required for inspections and certifications of homeless shelter and service delivery.
• Assist and support Emergency Services case managers with motel inspections as requested by the Shelter Manager.
• Participate in the annual Point in Time data collection, with CCCS staff and community agencies.
• Act as liaison with community, civic, and business groups on behalf of homeless services programs as requested by the Shelter Manager; participate in appropriate community task forces to ensure that service delivery is performed according to and within the Catholic Charities mission, policy/OTDA directive/procedural directions/case management model, and contractual requirements.
• Research, design, and recommend program development strategies that align with best practices.
• Ensure that service delivery is of high quality.
• Collaborate with the Elmira Community Kitchen and ensure a daily smooth transition of service from volunteer lunch provided by the ECK volunteers to breakfast and dinner service provision by Shelter staff and volunteers.
• Work collaboratively with the Elmira Community Kitchen staff and CCCS management team to ensure the shelter’s maintenance of and adherence to applicable cleanliness and safety standards.
• Participate in Committees not limited to Homeless Housing Task Force, Coordinated Entry meetings, Continuum of Care, Incident Review.
• Communicate effectively and professionally with funders, donors, referral sources, vendors, and community-based organizations.
• Develop new and maintain existing service linkages to support the program, including developing relationships with local service providers.
• Provide strong day-to-day values-based leadership.
• Interact directly with participants, ensuring identified issues are acted upon in a timely and professional manner.
• Responsible for compliance with legal and regulatory requirements.
• Work collaboratively with Samaritan Center Pantry Coordinator primarily with High Street Pantry facility needs, assist with food distribution during pantry hours whenever available. Will utilize Food Bank Software in pantry services when needed.
• Identify systems and operations problem areas and make recommendations for improved performance.
• Responsible for the cleanliness and safety of the shelter facility and its grounds; ensure that appropriate health, safety, and security activities and protocols are in place for program operations, 7 days a week.
• Manage and oversee the inventory of, but not limited to nutrition, program supplies and guests needs.
• Transport residents as needed.
• Initiate communication with medical and psychiatric institutions and substance use disorder (SUD) and Drug Court to establish and maintain effective working relationships to coordinate programs, as well as to determine eligibility for various programs.
• Perform other duties as assigned.

ADDITIONAL REQUIREMENTS:

• Possess excellent verbal and written communication skills.
• Ability to multi-task and prioritize duties.
• Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques.
• Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records.
• Proficiency and experience with PC’s and Microsoft applications.
• Ability to analyze and interpret data and to handle problem resolution.
• Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier.
• Continuous use of a reliable, registered, and insured vehicle.
• Demonstrate commitment to Agency Mission Statement.
• Working knowledge of community resources and funding systems external to the agency.
• Background checks may be required per program regulations.
• Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program.

Ability to meet the following physical requirements with or without reasonable accommodation:

• Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.
• Stand, sit, walk, bend, stoop, kneel, and reach.
• Climb up or down stairs.
• Able to reach above or below shoulders.
• Occasionally lift or move objects weighing up to 10 lbs.
• Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
• Be able to read, write and interpret written documents.

Who are we looking for?

• Someone who is passionate about making a positive impact in the community.
• Someone who values partnership and works well both individually and as a part of a team.
• Someone who is empathetic, ethical, and goal orientated.
• Someone who is a great communicator and has exemplary attention to detail.

QUALIFICATIONS:

• Associate’s degree in human services related field preferred.
• Minimum of two years’ experience in a related position.
• A combination of education and experience may be substituted at the discretion of the Executive Director.

What you will get:

We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.

• Salary: $24.00-26.00/hour depending on education and experience.
• Full-time, M-F, 37.5 hours per week.
• Paid Time Off: Accrue up to 10 days in the first year, 15 days after 1^st Anniversary.
• Holidays: 12 paid holidays
• NY State Paid Sick Leave
• Agency Sick Leave
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group and Term Life Insurance
• Short-Term Disability
• Long-Term Disability
• Supplemental Insurances
  • Hospital
  • Accident
  • Auto
  • Pet
  • Specified Disease

• Flexible Spending Account
• Legal Plan
• Identity Plan
• Employee Assistance Program
• 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
• My Better Benefits – provides discounts and savings on thousands of products and services.

Our hiring process and timeline:

• Applications will be reviewed regularly until the position is filled.
• Phone screenings will be conducted with qualified candidates.
• In-person one-hour interviews will be conducted with candidates who advance after the phone screening
• In-person interviews are typically with 2-4 Interviewers

Selected candidate(s) to start ASAP.

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet

Responsible for maintaining an inviting and hospitable reception area and to serve as a team player in providing administrative / clerical activities that support all departments of the Agency. Completes duties and tasks as assigned by the Supervisor.