The Homeless Intake Support Specialist (HISS) is a front-line position, located at the Emergency Shelter. Primary functions of this position include supervising and assisting residents, overseeing daily shelter operations, and maintaining ongoing compliance with agency and state (OTDA) policies. HISS staff will interact with individuals experiencing short/long-term homelessness, severe mental health, substance use, and other barriers that impact their ability to maintain suitable/stable housing. HISS staff must possess empathy, effective written/verbal communication, crisis de-escalation skills, attention to detail, solution-based results, multi-tasking, ability to be mobile, and a team-centered mindset. This is an overnight shift position.
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